Introduction: Communication across the donation transplantation ecosystem is fractured and ineffectual, often necessitating the use of unsecured methods such as texting in order to accomplish time-sensitive tasks. A transplant software company developed a secure, HIPAA-compliant, and fully integrated app to address these issues and facilitate timely communications across diverse interdependent donation organizations, including Organ Donation Organizations (ODOs), transplant hospitals, tissue banks, eye banks, medical examiners/coroners, laboratories, transportation providers, and more.
Method: The app provides a secure method of chat communications across multiple organizations involved in a donor case, enabling coordination of operation times, transportation, and other time-sensitive issues that often require multiple tedious phone calls. Host donation organizations can securely invite third-party organizations and users such as recovery and transplant partners to join their specific app domain and chat rooms.
The unique and key capability of the app enables securely sharing real-time donor and case information directly from the host donation organization’s Electronic Medical Record (EMR) software system within chat rooms and across additional functionalities.
The app integrates GPS-location tracking and EMR data to allow for real-time visualization of staff locations in the field alongside current active referrals, enabling efficient dispatch of staff to referring organizations based on proximity.
Additionally, the app desktop companion enables streamlined communications between call centers and mobile staff on site at hospitals. 
Results: Since launch over 165,000 chat messages have been shared across the platform from over 4,800 app users. Over 10 United States-based ODOs are actively utilizing the app with numerous additional donation organizations pursuing user training and developing policies and procedures to formally adopt the app. Adopters of the app have reported that it allows for focused communication, improved notifications, decreased confusion, and growth in partner engagement.
Conclusion: The app has the potential to centralize and streamline donation transplantation communications across the complex donation-transplant ecosystem. With key integration to the EMR software, the app has the capability to modernize workflows throughout the donation management process and across numerous involved organizations.